Our return policy is designed to provide you with flexibility and convenience. Please take note of the following details regarding returns for refund of original payment method:

  • Holiday items purchased between Thanksgiving Day and Christmas Day are eligible for return until December 31, 2023.
  • Returns within 30 Days: For all other orders, you have up to 30 days from the original purchase date to initiate a return for original method of payment. All returns require a return authorization. Contact customer service for assistance.
  • Unworn and Unwashed: To be eligible for a return, the sweater must be unworn, unwashed, and in the same condition as when you received it.
  • Original Packaging: Please ensure the sweater is returned in its original packaging, including any tags or labels.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
  • We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags removed, the item will be deemed unacceptable for return. All packaging for the returned item must be intact and not damaged in any way.
  • Refund or Exchange: Customer are responsible for all shipping costs for exchanges. You can choose to receive a full refund to your original payment method or exchange the sweater for a different size or design, subject to availability. Exchange requests may only be processed for an item of equal or lessor value. Exchange request received in which the requested item exceeds the value of the item exchanged will be refunded.
  • Return Shipping: Customers are responsible for all return shipping costs.
  • Processing Time: Once we receive the returned item(s), please allow up to 10 business days during Peak Season for us to process your refund or exchange.
  • Contact Customer Service: To request a return authorization or need assistance, please contact us by emailing [email protected]  or by calling 347-503-0300.

We strive to make your shopping experience as delightful as possible, and we appreciate your understanding and cooperation with our return policy.